Ocado hails ‘successful’ switch to M&S despite cancelled orders – Reports

Ocado hails ‘successful’ switch to M&S despite cancelled orders

Ocado has trumpeted a “successful switchover” from Waitrose to Marks & Spencer as customers bought more M&S-branded groceries and booked slots for the weeks ahead.

The launch of the service at the start of this month was marred by complaints after a surge in demand led to some customers having their orders cancelled, the company said.

However, Ocado said shoppers had responded positively to the new lineup, with demand for the new M&S range “driving both an increase in the number of…

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