VanMoof founders on S3 e-bike issues, delays, and new at-home support – Reports

VanMoof founders on S3 e-bike issues, delays, and new at-home support

VanMoof just announced $40 million in new outside investment to capitalize on the surging global demand for electric bikes. Importantly, VanMoof’s co-founders, Ties and Taco Carlier, tell The Verge that about a third of that new money will be directed at solving VanMoof customer support issues that have intensified with the launch of the company’s new S3 and X3 e-bikes in the middle of a global pandemic.

“Over the next six to twelve months, we’ll have upgraded every step of the…

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